Frequently Asked Questions

WelleLogistic is a professional transport and logistics company based in Cincinnati, Ohio. Founded in 2014, we provide commercial transport, residential moving, courier services, white glove delivery, and final mile logistics across the Tri-State area — including Ohio, Northern Kentucky, and Southeast Indiana.

Yes! WelleLogistic is fully licensed and insured. We carry comprehensive cargo insurance, general liability coverage ($1,000,000), and physical damage coverage on all our vehicles. We're happy to provide a certificate of insurance (COI) upon request.

We've been serving the Tri-State area since 2014 — that's over 10 years of experience in transport and logistics. In that time, we've completed 5,000+ deliveries and built lasting relationships with 150+ businesses and families across the region.

We combine local expertise with modern technology. Every move is tracked in real-time, every crew is professionally trained, and every quote is transparent. We treat our clients like neighbors — because in the Tri-State area, we are. Plus, we offer 24/7 customer support and same-day service availability.

We offer six core services: Commercial Transport (office equipment, freight, sensitive materials), Residential Moving (packing, furniture, appliances), Moving Services (local & long-distance, specialty items), Courier Services (same-day legal & medical), White Glove Delivery (luxury items, antiques, art), and Final Mile Delivery (e-commerce, retail, B2B).

Absolutely! Same-day delivery is one of our specialties. We provide urgent courier services for legal documents, medical supplies, and business parcels throughout Cincinnati, Columbus, Dayton, and the entire Tri-State area. Call us for immediate pickup.

White glove delivery is our premium service for high-value, delicate, or oversized items. It includes inside delivery, exact room placement, furniture assembly, protective packaging, and debris removal. It's ideal for antiques, artwork, luxury furniture, and electronics — anything that needs extra care beyond standard shipping.

Yes — commercial moves are one of our core strengths. We handle office equipment, IT servers, filing systems, and sensitive business materials with minimal downtime. We work after hours or on weekends to keep your business running smoothly during the transition.

We serve the entire Tri-State region: Ohio (Cincinnati, Columbus, Dayton, Hamilton, Middletown), Northern Kentucky (Covington, Florence, Newport), and Southeast Indiana (Lawrenceburg, Aurora). We also handle long-distance moves to Michigan, Indiana, Kentucky, and Pennsylvania.

Yes! While our primary service area is the Tri-State, we do offer long-distance moving to neighboring states including Michigan, Indiana, Kentucky, and Pennsylvania. Contact us with your specific route and we'll provide a customized quote.

Getting a quote is easy and free! You can fill out our online quote request form, call us directly, or email us. We'll ask about your pickup/delivery locations, the items being transported, and your preferred timeline — then provide a transparent, no-obligation quote within 1-2 hours.

Our pricing is based on: distance (miles), volume/weight, service type (standard, expedited, white glove), and special handling requirements. We provide transparent pricing with no hidden fees — what we quote is what you pay.

Yes! All estimates are free with no obligation. For residential moves, we can even provide an in-home estimate for the most accurate quote.

We accept cash, business checks, ACH transfers, Zelle, and all major credit cards. Payment is due upon delivery unless other arrangements are made. Corporate clients can enjoy net-15 or net-30 terms.

We understand plans change. There is no fee if you cancel at least 48 hours before your scheduled move. For same-day cancellations, a small fee may apply to cover crew preparation costs. Contact us for full details.

Absolutely! You can request a quote and book your move directly through our website. Our online booking system is secure and allows you to choose your preferred date and service type. We'll confirm your booking within 30 minutes.

We recommend labeling all boxes clearly by room, packing valuables separately, disconnecting appliances, clearing pathways for our crew, and having a "do not move" area. We'll send you a complete preparation checklist when you book.

Yes! We supply boxes, bubble wrap, packing paper, tape, furniture blankets, and mattress covers. These can be included in your moving package or purchased separately.

Absolutely! Our team is trained and equipped to handle specialty items including pianos, pool tables, antiques, large appliances, hot tubs, and safes. We use specialized dollies, straps, and padding for safe transport.

Local moves (within 50 miles) are usually completed within 4-8 hours. Long-distance moves take 1-3 days depending on distance. We provide an estimated arrival window when you book and keep you updated throughout the journey.

Yes! All our vehicles are equipped with real-time GPS tracking. Once your shipment is booked, we'll provide a tracking ID that lets you monitor your delivery's progress from pickup to final drop-off — right from your phone or computer.

While we take every precaution, we're fully insured for your peace of mind. In the rare event of damage, our claims process is straightforward and fair. We'll work with you to resolve the issue quickly — that's our commitment.

Yes! For sensitive items like electronics, artwork, or medical supplies, we offer climate‑controlled transport. Let us know your requirements when you request a quote, and we'll ensure the right vehicle is assigned.

We use high-quality moving blankets, straps, and padding for every load. Our crews are trained in proper lifting and securing techniques. Each vehicle is equipped with load‑securement rails and E‑track systems to keep your items stable throughout transit.

Our support team is available Monday–Friday from 7:00 AM to 7:00 PM, and Saturday from 8:00 AM to 4:00 PM. For after‑hours emergencies, please call our dispatch hotline — we have on‑call staff ready to assist.

We aim to respond to all inquiries within 1–2 hours during business hours. For urgent matters, we recommend calling us directly — we'll pick up right away.

Yes — you can modify your booking (date, time, or service type) up to 24 hours before your scheduled move. Contact our support team and we'll make the changes for you at no extra cost (subject to availability).

Absolutely. Your satisfaction is our top priority. If you're not completely happy with any aspect of our service, please let us know immediately. We'll do everything we can to make it right — that's our promise to you.